3.Define

- Lumitel: Lumitel is a party to this agreement
- User: Refers to any individual or entity using the Service, who is the other party bound by this Agreement and other associated regulations and policies (if any).
- Platform: All products within the My Lumitel ecosystem including but not limited to My Lumitel software and products requiring the use of an account provided by Lumitel
- Account: Is the data necessary to log in and use the platform
- Device: Is the physical hardware used to access the account for the purpose of using the Service
- User Content: Is content in the form of text, images, sounds and other forms of expression uploaded by users to the platform in accordance with this Agreement.

4.Account

- To use the service, users need to register for an account. We limit the number of Accounts a user can register, as well as the number of compatible devices an account can be linked to at any one time. The User undertakes that the use of the account must comply with the provisions of this Agreement, and the User undertakes to provide us with information to register/update Account information that is accurate and complete. . We are not responsible in case the information provided by the User is incorrect, affecting or limiting the User's rights.
- Users create a My Lumitel account by entering a phone number and entering an authentication code from My Lumitel. The user then provides basic information including: Avatar, full name, date of birth, gender, then the My Lumitel user account will be successfully created.
- The user will bear all responsibility, including legal and legal responsibility, for all activities and actions performed through the account during the use of the service. In case of any loss or damage arising due to the user's account information and/or password being exposed, Lumitel will not be responsible for compensating the user.

5.Violation

The User has the right to use the Service, however such use shall not include the following acts

- Copy, edit, reproduce, create new products or derivative versions based on this platform - Sell, transfer, sublicense, disclose or otherwise transfer or give part or all of the data constituting the platform to any third party other than those parts of the data of which the user is the legal owner. France.
- Remove, remove, alter any proper notices or markings of the platform (including but not limited to copyright statements)
- Redesign, translate, disassemble, edit, reverse engineer the platform or platform content.
- Change or cancel the initial state of the platform
- Abusing the platform to perform any actions that are harmful to Lumitel's cybersecurity system, including but not limited to using data or accessing system servers or unauthorized accounts, accessing into the network system to delete, edit and add information, distribute malicious programs, viruses or perform any other actions intended to harm or destroy the network system.
- Log in and use the service using a compatible third party software or system not developed, authorized or approved by Lumitel
- Use, sell, lend, copy, edit, connect to, translate, publish, publish information related to the platform, build a mirror website to publish this information or to develop derivative works, works or services.
- Taking advantage of the platform to post, transfer, transmit or store information that violates the law, violates national customs and traditions, discriminates and causes racial division, offends and damages legal rights. legal status of individuals or organizations
- Abusing the platform to use, post, transmit, transmit or store any content that violates the intellectual property rights, trade secrets or legal rights of third parties. - Abusing the platform or other services provided by Lumitel in any way that violates the law, for any illegal purpose and/or harasses, negatively impacts the user experience other use - Violation of community policy and other forms of violation.

6.Collect, use and protect user information

By using an account to log in and use the Service, users agree and consent that we have the right to apply technical measures for the purpose of collecting and processing data related to the Account of the user (hereinafter referred to as Account Information). When a user first logs into the application, MyNatcom displays a prominent notice about the collection and use of user account information. If the user agrees, they will be allowed to log in to the application. If the user does not agree, close the application. Below is the notification image displayed to the user on the app about "Policy on Collection and Use of Primary Account Information
We collect and process basic personal information and sensitive personal data of users specifically as follows:

1. Information provided by users, incl
- Personal data information provided by the user to identify the user when creating an account as well as throughout the user's use of the service includes: Phone number, full name, gender, date of birth, gender.
- Content that users create publicly or actively provide to us during the process of using the service includes but is not limited to: Status lines, avatars.

2. Information we proactively collect includes:
- Application, device and network information: information related to the operating system, device such as version, default language, signal quality from the device, cookie information, power level and other data similar
- Account activity: When and how often the account is active on the platform, public interactions, transactions that users make through the account, crash reports, activity on websites and applications Applications linking to Lumitel services - Phone book: Subject to user consent to grant platform permission to access phone book for contact synchronization
- Location information: Subject to user consent granting platform permission to access GPS data, IP address.

3. Lumitel collects account information for the purpose of providing stable and safe services to all users. The data we collect and its use will depend on your needs and how you use the service, as well as how you manage your privacy controls (e.g. For example, the user agrees to grant the platform permissions to read data stored on the user's device). The purposes of data collection include:
- To provide services: We use the account information that the user initially provides to create an account, identify the user, return search results for other users' contacts in the user's contacts, Contact suggestions may be familiar to users, or to back up and restore data when users change devices, or provide other services available on the platform.
- To research and develop features and services: We use account information to learn about trends, build statistics, assess risks, and understand user needs for services to predict and to design new features and services and to maintain and improve available features and services. In addition, this information also helps us troubleshoot technical problems and detect fraud (if any).
- Ensuring the stability and safety of the service: We use account information for security purposes, ensuring that Users and other users are protected from information security risks when use the platform as well as protect the platform from being exploited for purposes not permitted by this Agreement.
- To communicate with users: We communicate with users using the account information the user has provided, including the user's contact information.
- To meet legal procedures, comply with current laws and requirements of competent state agencies
-To prevent illegal acts

4. Share data
- We share users' account information with their permission to third parties. This is also the unit that users want to access and may have allowed third parties to access their data to expedite the necessary steps to implement service features or other benefits for users. .
- My Lumitel builds support and account login features for third-party products and services in need. When we have the user's consent before logging into a third-party service, we share some of the user's account information that has been authorized by the user with the third party to support account registration. user's convenience. In addition, users agree that, if the My Lumitel account is locked, deleted, canceled or suspended, the user will not be able to log in to this third-party service product.

5. Time and location of account information storage
User account information will be stored at a server with an IP address in Burundi for the period necessary to provide the Services under this Agreement. We only process the User's Account Information for as long as the User accepts this Agreement and begins to use the Platform.

6. Update, Modify and Delete Account Information
- By logging in to their Account, users can access the feature to modify, delete accounts, withdraw consent to provided account information using the platform's user interface operations or submit write to the Lumitel office to request that the change be made.
- In case the user does not agree to continue to let Lumitel collect and use the user's account information, in addition to the user being able to actively disable access on the platform, the user can also send request to Lumitel to delete stored account information.
- All information related to requests to delete accounts and provide information will be received at Lumitel's head office at the address mentioned in section 10 of this Service Agreement and there is a specialized department. Responsible for guiding users to complete requests. Please note that we will authenticate the user's identity for the purpose of protecting user rights before processing. - We can only fulfill a user's request for account information we have collected and the user has consented to the processing in sections a and b of this Agreement.
- In case the user requests to withdraw "consent" or/and requests to partially withdraw consent, we regret that we do not have enough database to provide services to users. Therefore, in this case we will respond by helping the user withdraw consent to these terms, the user's account will be disabled and the service will be discontinued to the user.
- According to legal regulations, for data belonging to My Lumitel, we will store user data according to legal regulations.

7.Commitment to privacy

We collect the minimum information required to achieve the purposes set out in this Policy (see below), and you have the ability to limit such collection, as specified below:

6.1 Registration and Account Information (e.g., name, birth date, age, phone number and, when necessary, billing information): Your name and photo (if you choose to provide them) will be visible to other MyLumitel users and they can search you by name unless you change your settings. We may suggest you as a possible contact to people we believe you may know (without revealing your phone number), unless you turn off this option. We may notify your contacts when it's your birthday, unless you turn off this option. Your phone number might be uploaded to http://supperapp.lumitel.bi/ but it's a MyLumitel domain. That means your phone number is neither published nor disclosed for any other purpose without your consent.
6.2 Device and Location Information: We collect additional information when you access our App through a certain device (e.g. your mobile device's unique identifier; your session's IP address; information about your device's operating system, your browser, browser or operating system language; your wireless network). We may also collect your WPS location data - you can choose whether to allow this by changing your geolocation tracking settings.
6.3 When you install the MyLumitel App, you'll also be asked to allow us access to your mobile device's address book. A copy of the phone numbers and names of all your contacts (only name and phone number) will be collected and stored on our servers, mainly in order for us to be able to enable you and your contacts to connect. Disclosure: Your data is kept safe with us, but we do share your personal information with third parties we trust in order to provide you with our services, as follows:
- Advertising partners: to enable the limited advertisements on our service, we may share a unique advertising identifier that is not attributable to you, with our third party advertising partners, and advertising service providers, along with certain technical data about you (your language preference, country, city, age, and device data), based on our legitimate interest. This includes partners managing our advertising placements and also advertisers themselves and their agencies or third parties managing their advertising demands. Your unique advertising identifier is created by your mobile device's operating system and you can change it or choose not to share it at any time.
- App Providers and Other Third-Parties(such as third-party app analytics providers and marketing service tool): We may disclose your information to service providers and other third-parties under contract who help with providing you and others our Services on our behalf or other services provided by third-parties via our Services (such as, but not limited to, retention, crash logs, product interaction). They are required to secure the data they receive and to use the data for pre-agreed purposes only.
- Updates to this Policy: From time to time, as our services evolve, we may update this Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the App. Please check the App frequently for updates.

8.Information security

- Lumitel constantly strives to protect users against information security risks. Technically, the platform continuously maintains the integration of strong and in-depth security features to protect the user's Account Information that is stored and processed securely. We provide a number of tools that users can select and use through the user interface to control Account Information, for example a Privacy feature that allows control of other users viewing and commenting user content, end-to-end encryption feature to help fully protect message content, or security risk warning feature when accessing links to websites detected by Lumitel's technical system.
- However, users agree that the level of security depends on the device the user is using, the user's internet or internal connection and other factors that are the responsibility of third parties. Users clearly understand and accept security risks (if any) when using the service.

9.Intellectual Property

The Platform is developed and owned by Lumitel except for user content uploaded to the Platform, all intellectual property rights related to the Platform including but not limited to source code, images, data, information Information, content contained in the platform, modifications, additions, updates of the platform and related documentation (if any) will be solely owned by Lumitel and not by any individual or organization. No organization is allowed to copy, reproduce, distribute, or otherwise infringe the rights of the owner without the written consent and permission of Lumitel.

The service provided on the platform is completely free

11.Note on use

- During the process of using the Service, users must be very careful when deciding to access and exchange information with other Accounts labeled "strangers". If users detect signs of fraud or crime from a stranger, please report it to us via email contact@lumitel.co.bi with the built-in bad reporting feature on the platform.
- We only provide platform usage services to users over 18 years old.

 12.Contact and report violations

- If you believe that any content publicly available through the platform violates your rights, the rights of any third party or violates the law, please notify us. A notification is considered valid if it contains all of the following information

• Title: [Report violation]
• Complainant information (full name, email, contact phone number, etc.)
• Violation information (text, photos, links, videos...)

- Lumitel will process each notice of violation we receive
- All proposed violation notices must be sent to email address or direct contact:

• Recipient: Lumitel Company
• Phone: 110 
• Email: contact@lumitel.co.bi

 13.Handling violations

- We will use two violation censorship systems in parallel and check the authenticity of public content with a team of moderators.
- In case a user violates any provisions of this Agreement, Lumitel has the right to immediately lock the user's Account or request identity authentication and/or delete all violating information and content. violation, and depending on the nature and extent of the violation, the user will be responsible to the competent authority, Lumitel and third parties for all damages caused by or arising from the violation of the user.

 14.Disclaimer of Warranties

- Although we make every effort to maintain the stability of the Service, such efforts may not meet all users' expectations. Except as expressly set forth in this Agreement, whether express or implied, Lumitel makes no warranties of any kind, including but not limited to warranties regarding the stability of the Service, information security and safety. , the authenticity of the information that users receive during the use of the Service.
- In all cases, you warrant that you will release Lumitel from all liability in respect of any losses, damages, expenses under any cause of action arising out of your use of use, or inability to use the Service.
- Lumitel will apply necessary technical, security, and confidentiality measures according to the provisions of law and according to Lumitel's quality statements and commitments to secure users' personal information. However, the risks related to the provision and security of personal data, whether provided directly, over the phone, over the internet or through technical means, will always be hidden and are NONE. WHICH TECHNICAL SYSTEM OR SECURITY AND SECURITY MEASURES IS ABSOLUTELY SAFE or can resist all "hackers" and "tampers" (people who illegally enter to rummage through information); Therefore, in the event that a user's personal information is exposed due to hacking or other causes beyond Lumitel's control, the user hereby agrees to exempt Lumitel from all related responsibilities.
- To the extent permitted by applicable law, the user agrees to indemnify Lumitel against all third party proceedings arising out of or in connection with claims regarding the user's use of the Service or breach of the Agreement. This indemnification clause includes any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs and legal fees.

 15.Applicable law

All issues, contents and any disagreements and disputes arising from or related to the implementation of this Agreement are interpreted and governed by the laws of Burundi. Lumitel and the users hereby acknowledge that the laws applicable to resolving disputes and disagreements, if any, between the parties related to the platform and the Services are the laws of Burundi only and do not refer to the laws of any country otherwise in any case.

Sincerely thank users for using Lumitel's products and services